Bring Confidence® To Your Automotive Service
“Simple things like returning a vehicle to the customer cleaner than when it was brought in can increase satisfaction scores by 31 points, and dealers do this less than half the time. There’s no time to slack on delivering what customers expect if service departments are to continue to comprise a large percentage of dealership profitability.”
J.D. Power 2020 Customer Service Index (CSI) StudySM
Chris Sutton, VP of the U.S. Automotive Retail Practice at J.D. Power (March 2020)
Confidence® enables automotive service centers to increase customer repair reservations and reduce operational costs
Automotive Service Center Challenges
Poor Communication
Guidelines are confusing and poorly communicated
Health And Safety Requirements
Health and safety is now a must for employees and customers
Decrease in Cost Control
Cost control has become more challenging with new protocols
Lack of Transparency
Customers are demanding transparency regarding service
Inconsistent Service for Customers
Inconsistencies of quality service for each customer
Service Center Differentiation is Difficult
Too many service centers in an area for customers to choose
How It Works
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Confidence®
App
Team member completes all tasks required for compliance on the Confidence® App. The results are sent to the Confidence Cloud®.
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Confidence
Cloud®
The Confidence Cloud® processes the request with its AI engine, confirms the authenticity, and creates the Badge of ConfidenceTM.
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Badge of
ConfidenceTM
The Badge of ConfidenceTM can be displayed on any digital property provide verification everywhere.
Bring Confidence to Customers
Value of Confidence®
Increase Customer Loyalty And Retention
Deliver clear, easy-to-understand visual inspection review
Fast Time to Value
Ready-loaded operational, safety, and cleaning protocols
Increase Cost Control
Improve cost control though consistent operations
Reduce Refunds
Reduce customer refunds due to poor operations
Improve Communication
Instant language translation for staff
Differentiate Service
Give your customers verification of how you service and inspect
Reduce Maintenance Costs
Reduce maintenance costs on equipment
Be Transparent with Customers
Show the vehicle maintenance in the Community of ConfidenceTM
Use Confidence® to give customers confidence in you
Automotive Service Center FAQ
The free trial is 30 days. Have fun. Try it out. Get things done!
The Team Owner is the person who wants to stay informed and understand progress. The Team Manager is the person who helps create a job or task and assigns it to a Team Member. Team Members are the people who execute on jobs or tasks.
We will replace it the next day.
Absolutely! In the app, you can add more Team Managers, Team Members, or Confidence Smart Displays.
Users have access to several templates in the Confidence Marketplace, including inspection and cleaning protocols. Users also can create their own templates if they wish.