Bring Confidence® To Your Automotive Service



“Simple things like returning a vehicle to the customer cleaner than when it was brought in can increase satisfaction scores by 31 points, and dealers do this less than half the time. There’s no time to slack on delivering what customers expect if service departments are to continue to comprise a large percentage of dealership profitability.”
J.D. Power 2020 Customer Service Index (CSI) StudySM
Chris Sutton, VP of the U.S. Automotive Retail Practice at J.D. Power (March 2020)

Confidence® enables automotive service centers to increase customer repair reservations and reduce operational costs
Automotive Service Center Challenges

Poor Communication
Guidelines are confusing and poorly communicated

Health And Safety Requirements
Health and safety is now a must for employees and customers

Decrease in Cost Control
Cost control has become more challenging with new protocols

Lack of Transparency
Customers are demanding transparency regarding service

Inconsistent Service for Customers
Inconsistencies of quality service for each customer

Service Center Differentiation is Difficult
Too many service centers in an area for customers to choose
How It Works
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3
1

Confidence®
App
Team member completes all tasks required for compliance on the Confidence® App. The results are sent to the Confidence Cloud®.
2

Confidence
Cloud®
The Confidence Cloud® processes the request with its AI engine, confirms the authenticity, and creates the Badge of ConfidenceTM.
3

Badge of
ConfidenceTM
The Badge of ConfidenceTM can be displayed on any digital property provide verification everywhere.
Bring Confidence to Customers
Value of Confidence®

Increase Customer Loyalty And Retention
Deliver clear, easy-to-understand visual inspection review

Fast Time to Value
Ready-loaded operational, safety, and cleaning protocols

Increase Cost Control
Improve cost control though consistent operations

Reduce Refunds
Reduce customer refunds due to poor operations

Improve Communication
Instant language translation for staff

Differentiate Service
Give your customers verification of how you service and inspect

Reduce Maintenance Costs
Reduce maintenance costs on equipment

Be Transparent with Customers
Show the vehicle maintenance in the Community of ConfidenceTM
Use Confidence® to give customers confidence in you
Automotive Service Center FAQ
The free trial is 30 days. Have fun. Try it out. Get things done!
The Team Owner is the person who wants to stay informed and understand progress. The Team Manager is the person who helps create a job or task and assigns it to a Team Member. Team Members are the people who execute on jobs or tasks.
We will replace it the next day.
Absolutely! In the app, you can add more Team Managers, Team Members, or Confidence Smart Displays.
Users have access to several templates in the Confidence Marketplace, including inspection and cleaning protocols. Users also can create their own templates if they wish.